If you are interested in a class that does not have a scheduled date, please click on the CONTACT US button
Students will follow guidelines for managing difficult people to decrease the department’s turnover rate and meet the release date for a new product. Students will also learn how to give constructive feedback-both praise and criticism-to subordinates or peers, and use strategies for effective conflict resolution. Course activities also cover addressing conflict between managers, between employees, and among team members.
Course Outline
Lesson 1: Managing difficult employees
Lesson 2: Communication
Lesson 3: Feedback
Lesson 4: Conflicts
Lesson 5: Resolving conflicts