This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify the sources of conflict and learn how to manage it effectively.
Upon successful completion of this course, students will be able to:
develop skills to assess a conflict situation and monitor your reaction to the conflict.
utilize effective communication techniques to manage conflict in a proactive manner.
resolve conflict through identifying it’s source, and determining and implementing the best solution.
Course Outline
Lesson 1: Recognizing Conflict
Identify Your Personal Reaction to Conflict
Develop a Healthy Attitude Toward Conflict
Assess the Situation
Avoid Conflict Escalation
Lesson 2: Responding to Conflict
Actively Listen
Communicate Effectively
Respond to Negative Tactics
Lesson 3: Resolving Conflict
Identify the Source of the Conflict
Determine the Best Solution
Implement the Solution
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