Description
Course Outline
Lesson 1: Stress Management
- Positive and negative aspects of stress
- Identifying personal stress triggers and responses
- Mitigating stress and building resilience
Lesson 2: Emotional Intelligence (EQ)
- Understanding the components of EQ
- The benefits of EQ in the workplace
- Practicing personal and social EQ in the workplace
Lesson 3: Difficult Conversations
- Identifying types of difficult conversations
- Strategies and steps for handling difficult conversations
- Conversation self-management
- Staying safe
Lesson 4: Managing Difficult People
- Asking yourself the right questions
- Understanding the causes of behaviors
- Selecting the appropriate actions
Lesson 5: Diversity, Equity, Inclusion & Belonging
- Defining and understanding what these terms (and related terms) mean
- Identifying personal and systemic barriers to DEI&B in the workplace
- Contributing to a culture of DEI&B
Lesson 6: Coaching
- Developing a coaching relationship
- Effective coaching skills and behaviors
- Establishing objectives, expectations, and goals
- Monitoring and evaluating performance
- The Coaching Model and coaching strategies
Lesson 7: Delegation
- Why we don’t delegate but should
- Delegation as employee development
- The delegation process
- Situational leadership model
- Deciding what you can and cannot delegate
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