Description
Course Goals:
- Understand why empowered teams benefit modern organizations
- Increase participation and efficiency of work teams.
- Develop your skills of feedback and clarification.
- Use the six-step problem solving process for making decisions.
- Improve effectiveness of decision making.
- Gain tools for facilitation
Course Outline
Lesson 1: Understanding Facilitation
- Background: The Transformation of U.S. Industry
- Why Facilitation?
- What Facilitators Do
- How Facilitation Differs from Training and Presenting
- The Facilitator: Managing Structure, Not Content
Lesson 2: Team Involvement, Decision Making, and Dynamics
- Encouraging Participation
- Rules for Asking Nonthreatening Questions
- Types of Questions to Ask
- Body Language and Facilitation
- Making Decisions
- Six-Step Problem-Solving Process
- Getting Group Agreement
- The Importance of Preparation
- Running an Effective Team Meeting
Team Life Cycles
- Handling Difficult Team Members
- What If the Group Still Gets Stuck?
Lesson 3: Facilitation Tools
- Essential Tools
- Conclusion
Lesson 4: Cross Facilitation
- Exercise: Test Your Memory
- Example of Fast-Food Flowchart
- Crossword Puzzle Solution
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