Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.
This one-day workshop will cover:
- How coaching can be used to develop a team
- The coaching and mentoring skills that help improve individual performance
- The behaviors and practices of an effective coach
- How to recognize employees’ strengths and give them the feedback they need to succeed
- How to identify employee problems and ways that they can help correct them
Course Outline
Lesson 1: Defining Coaching and Mentoring
- Coaching and Mentoring
- Matching Mentors
- Defining Coaching
- Coaching Skills
Lesson 2: Coaching Assessment Review
- Coaching Assessment and Scoring
- Making Connections
Lesson 3: Interpersonal Communication Skills
- What are Communication Skills?
- Getting Better with Communication
- Probing Techniques
- Active Listening Skills
Lesson 4: Critical Coaching Skills
- Helping, mentoring, teaching, and challenging skills
Lesson 5: Setting Goals with SPIRIT
- Setting Achievable Goals
- Getting on Track
Lesson 6: Learning Styles and Principles
- Three Learning Styles
- Seven principles of adult learning
Lesson 7: The Benefits/Consequences Matrix
- How to gain buy-in for change from employees
Lesson 8: Skills Involved in Coaching
- Discover the key coaching skills
Lesson 9: The Coaching Model
- Explore a four-step coaching model
Lesson 10: Giving Effective Feedback
- Six elements of effective feedback
Lesson 11: Coaching Problems and Solutions
- Examine case studies and discover solutions